cancel
Showing results for 
Search instead for 
Did you mean: 

Plan change

Ricky21613
Sophomore

Plan change

I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract. I got out of the quick so I did not capture a screenshot.

 

So which one is correct? I want to change to the 10 GB plan without extending my contract.

 

HN.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Plan change

Good morning Ricky,

 

The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

18 REPLIES 18
maratsade
Distinguished Professor IV

Re: Plan change

Best bet is to wait for the reps to be back Monday and sort this out for you. 

Ricky21613
Sophomore

Re: Plan change

Yeah, I figured that when I posted it.

maratsade
Distinguished Professor IV

Re: Plan change

Sounds like you're going to be rocking that FAP. Smiley Happy 

Ricky21613
Sophomore

Re: Plan change

Might be.......................

 

Just another stupid experiment of mine. Smiley LOL

Liz
Moderator
Moderator

Re: Plan change

Good morning Ricky,

 

Thanks for reaching out and providing that screenshot, that makes sense- if you switch to another plan without taking any special offier, that shouldn't start up a new contract. 

 

I also checked on my end, if I were to change your plan to the 10 GB with no offers, there's no disclaimer about a new contract. I only see the disclaimer if I opt for the 10 GB plan with the special pricing.

 

Can you please provide a screenshot of the page that gave you a red flag and caused you to back out of the plan change?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Ricky21613
Sophomore

Re: Plan change

Howdy Liz! Nice to talk with you again. I will try it again and if I get that prompt again I will take a shot of it. Will post back if necessary.

 

Thanks for the help Liz.

Liz
Moderator
Moderator

Re: Plan change

You're welcome! Looking forward to hearing how it goes. If you're indeed seeing that a new commitment will be applied, I'll run this by our marketing folks, because that doesn't sound right.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Ricky21613
Sophomore

Re: Plan change

Hi, Liz. I got the message again. Below are the shots. Here is what I noticed.

 

When I pick the 10 GB plan is shows the 2 options. $59.99 no contract and $49.00 for a 1-year contract. I pick no contract. Screenshot above.

 

Then I get the next screen. But it is showing the contract price and not what I choose. Then the next screen below.

 

Stupid rookie mistake. Pics showed my SAN. Will repost screenshot in a sec.

 

Ricky21613
Sophomore

Re: Plan change

HNplancontract.PNGHnPLAN.jpg