Plan change

[Ricky21613]

I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract. I got out of the quick so I did not capture a screenshot.

So which one is correct? I want to change to the 10 GB plan without extending my contract.

[maratsade]

Best bet is to wait for the reps to be back Monday and sort this out for you. 

[Ricky21613]

Yeah, I figured that when I posted it.

[maratsade]

Sounds like you're going to be rocking that FAP. 🙂 

[Ricky21613]

Might be.......................

Just another stupid experiment of mine.

[Liz]

Good morning Ricky,

Thanks for reaching out and providing that screenshot, that makes sense- if you switch to another plan without taking any special offier, that shouldn't start up a new contract. 

I also checked on my end, if I were to change your plan to the 10 GB with no offers, there's no disclaimer about a new contract. I only see the disclaimer if I opt for the 10 GB plan with the special pricing.

Can you please provide a screenshot of the page that gave you a red flag and caused you to back out of the plan change?

-Liz

[Ricky21613]

Howdy Liz! Nice to talk with you again. I will try it again and if I get that prompt again I will take a shot of it. Will post back if necessary.

Thanks for the help Liz.

[Liz]

You're welcome! Looking forward to hearing how it goes. If you're indeed seeing that a new commitment will be applied, I'll run this by our marketing folks, because that doesn't sound right.

-Liz

[Ricky21613]

Hi, Liz. I got the message again. Below are the shots. Here is what I noticed.

When I pick the 10 GB plan is shows the 2 options. $59.99 no contract and $49.00 for a 1-year contract. I pick no contract. Screenshot above.

Then I get the next screen. But it is showing the contract price and not what I choose. Then the next screen below.

Stupid rookie mistake. Pics showed my SAN. Will repost screenshot in a sec.

[Ricky21613]

[Liz]

Thanks Ricky! OK that is unusual, from the screenshots, it appears that despite selecting the $59.99 option, the $49.99 option ends up in your cart, hence the commitment disclaimer. This happens every time?

-Liz

[Ricky21613]

Yes, every time. I have repeated it at least twice to get the error.

[Liz]

OK thanks! I'm escalating this along with the screenshots to see what's up. I'll keep you updated.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Ricky21613]

Okay. Thanks Liz.

[Ricky21613]

Liz, I tried to send a PM with video. I am getting some weird messages. Did you receive it?

[Liz]

Uh oh, no I haven't received any other PM.

-Liz

[Liz · Accepted solution]

Good morning Ricky,

The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?

-Liz

[Ricky21613]

Yep, all fixed. Thanks Liz!

[Liz]

Great! Thanks for confirming, Ricky!

-Liz