There are multiple issues:
I ordered the service in October for multiple reasons.
My family does basic things with the internet, as explained when I first joined. We search the internet/bank/shop etc... on occasion my husband watches a film and my daughter plays games and on occasion I work from home. (Once a week or so)
I was given the same rate, I was paying with my previous service and was told I had to have a bundle package that included a home phone. I wasn’t thrilled but I was willing to try your services, not realizing I was being over promised and over sold on the services.
I called twice within the first 2 weeks I had the service. I became very frustrated with your automotive services and hold times. An agent called me back and I explained that I was going to have IT look at my laptop as I thought it may have been an IT issue. IT looked at it and told me it was a provider issue.
As a professional I work 8/10 to 12 hours per day. Throughout the month, my service cuts in and out. When I work from home, I am constantly being kicked off my internet sites only to get back on them.
About 1 week ago, my husband attempted to watch a movie and couldn’t.
I was billed 92 or 98 dollars when I was told the services would be approx. 65 dollars. During the first several weeks, I apparently was receiving upgraded services (Which still were cutting in and out).
Our data plan is what we had in the 1990s, when I called to complain and express my desire to cancel the service, I was quoted a 600 fee. I work 10 to 12 hours per day and don’t have a desire to spend time talking to a rep only to be transferred and then spend time speaking to a tech who reboots and poof the phone cuts off. No one calls back. The one time I received a call back, they called me on my work phone in my office... Really.
I was also told I used all my data.... WHAT????????? I’m a non tech person, I’ve exceeded my data plan really. My last service I could spend 24/7 on the internet and was never told I exceeded my data plan.... I didn’t realize it was like a cell phone plan..... REALLY. My son came over (who works for a tech company) and stated the service was poor.
Are service is slow and terrible. I am now going to be working from home and find the service slow and spotty. Constantly being kicked on and off line. My boss has noticed I am not on instant messenger or drop out during our conversations.