Promised a 20g plan for promotional rate. HN never promised

[dru5121]

Was promised the 20g plan for the promotional rate. Hooked me in and charged me at there normal rate. I’ve called time after time speaking to someone overseas that cannot help. Seems like the sales people get you in and then you’re stuck with horrible internet and customer service.

[maratsade]

I'm sure the mods here will sort this out for you. 

[Tybrea154]

I feel you in the same boat was promised  a 20gb plan for a 2yr promotional plan price was charged regular  price with a lot of hidden charges such as equipment lease fee  repair maintenance fee they lure you in with the promise of a sweet deal then charge you outrageous  price Hughes net is a ripoff  check the fine print before signing up wouldn't recommend it to anyone dissatisfied t customer. 

[dru5121]

Yeah. I was aware with the equipment charge. It’s just frustrating when you talk to someone over and over again from customer service and they always tell you let me see what I can do for you. It really is just time to stall and then tell you they can’t help you. I really just want out of the contract with the fee waived. I think it’s deserved for as much time I’ve spent on the phone.

[dru5121]

I hope so. At this point I just want out. There is plenty of competition in the area. The sales people sure made it sound nice. There’s times when the data plan is used up and I’m getting speeds under 1Mbps.

[maratsade]

I imagine you're super frustrated -- I hope the reps will get to you soon (one of them is out this week, but there are two others here) and that things will get better for you.  The reps normally get back to people within 48 hours, but sometimes, depending on their workload,it may take a bit more. 

Sales people always make everything (houses, cars, systems, equipment) sound fabulous.  Better to do some research before giving them your hard earned money.

I hope so. At this point I just want out. There is plenty of competition in the area. The sales people sure made it sound nice. There’s times when the data plan is used up and I’m getting speeds under 1Mbps.

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[Amanda]

Hi dru5121,

Welcome to our community and thank you for your post. I'd be glad to assist you in resolving your concerns. What was the price you were quoted by the sales agent?

-Amanda

[dru5121]

Hi Amanda,

I was promised 59.99 a month. And when I spoke with the salesman he said I would be at 3 mbps when my data is used up. I’ve done speed tests and I’m under 1 mbps.

[Amanda]

Hi dru5121,

Thank you for the clarification. I've requested a sales call review and will update you once I've received the results.

Thanks,

Amanda

[dru5121]

Thanks Amanda