Forum Discussion

bv1717's avatar
bv1717
Freshman
3 months ago

Question about Fusion Service

Hi there,

 

A bit new to the community so not sure where to post this. When we signed up one of the sales reps mentioned that there is an option to try Fusion for a certain amount of time (30 days) and then if it doesn't work for you then a downgrade is possible without losting the promo rate. When I spoke with the fusion department they said that I would need to start over my entire 24 month commitment if they honored the trial offer and did a self install of the fusion gateway.

 

Is there any way to test fusion for a month to see if it works for me since we were on a CAFII plan before but got swapped to a new Jupiter 3 setup so don't really want to do a brand new contract when we just started with a new setup.

Upgrades
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    3 months ago

    I'm 99.9% sure that they don't offer trial periods, including for Fusion, but hopefully a rep will reply soon to tell you for sure. 

    • bv1717's avatar
      bv1717
      Freshman
      3 months ago

      It’s a bit confusing since sales said that I can always add it for a month then downgrade but when I asked via chat they said that fusion requires a new 24 month commitment on top of your existing agreement which makes it seem like your getting a 4 year contract instead of a 2 year one.

       

      So trying to figure out if trying fusion is going to cost me an entire $400 ETF if I decide to downgrade.

      • Remy's avatar
        Remy
        Moderator
        3 months ago

        bv1717,

         

        Thank you for reaching out! It seems this is your first post. Welcome to the Community! As Gabe and maratsade stated, Hughesnet does not offer a trial period. Please let us know if you have any additional questions.

         

        Thanks,

        Remy

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 months ago

      GabeU ,

       

      I agree with you; I don't think they offer trials for anything.  I do hope one of the reps chimes in to clarify, though.