I'm sure the reps on here will look into this for you.
They're on M-F from approximately 8AM to 5PM EST, though it can take them a day or two to reply.
Hi Turtlehonu2,
I'm glad you found the community, thank you for posting. We can certainly get this sorted out for you. I've escalated your case to our billing team here at the corporate office. Since it's after office hours, it may take a couple of days for us to look into this for you. I'll keep you posted.
Your cooperation, patience, and understanding are much appreciated.
Hi Turtlehonu2,
This should already be resolved. If you check your usage, you should see that your allowance is 20 GB. Please let me know if you have other concerns.