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Question regarding my bill to be generated on 3/4...

Moderator

Re: Question regarding my bill to be generated on 3/4...

Hi Gabe

You're welcome to keep the $40 its totally fine - youve been a customer for a long time. The agent unfortunately just didn't explain it right and I suspect its because they didn't fully understand it themselves. Its a good opportunity for them to be coached and know for next time (its a costly misunderstanding after a while!)

Amanda
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Distinguished Professor IV

Re: Question regarding my bill to be generated on 3/4...

I appreciate that, and I certainly do hope that they can learn from this.  I certainly have.  LOL. 


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