Jason.rhodus1972,
Regarding this aspect only, if you sign in to pay and put your CC on file, it will switch you to automatic billing. From now on, after the reps remove your CC from being on file, make sure when you go to my.hughesnet.com to pay your bill you DON'T sign in, and choose the option that says "view/pay my bill without logging in". Then, when you go through the process of paying make sure the option to save your CC info is UNCHECKED. With doing it this way, you should be fine from now on with regard to paper free billing.
BTW, I'm making an assumption from your name, but 1972 was a great year to be born in, wasn't it? LOL.
If so watch carefully for this:
The above is for the eCheck option but credit card is similar.
Missing to remove the checkmark from the box automatically resets you to autopay.
I'm sure when the reps come back on tomorrow morning one of them will look into this.
It would help to post either a case number from a prior call, or the serial number located on a sticker on the back or bottom of your modem. DO NOT post your account number (SAN), the one that starts with DSS. Never post that number on the boards, nor your phone number or email address. Just either a case number or modem serial number, or both if you like. The reps will use this info to locate your account.
Ah, yes they are. I forgot that you had included them there. They should be able to locate your account easily with those. I'm reasonably sure they will be able to straighten the paper free billing issue out. I'm sure they will look into the credits, as well. Good luck.
The above is from one of the "pay without logging in" pages.
That box is checked by default.
Actually, I think when you uncheck it the first time, it remembers it each subsequent time, at least it has for me. I haven't had to uncheck it since the first time I paid that way, but you can be sure that I always make sure to check it anyway just in case.
I could possibly see it remembering a preference after a log-in but doing a "one time payment without logging in" has always displayed the default values for me including that infernal checkmark that has tripped up so many people.
Hmmm. I can't explain the difference. When I use the method of paying without signing in it not only remembers to keep that unchecked, but it also keeps my address in the address section. In reality, it sort of still is signing in, just in a different way, as you still have to enter your DSS and answer a security question so they know it's you. I don't know why it remembers the preference with not keeping the CC info on file for me. I do use Chrome for making the payment, and Chrome does remember a couple things and lets me select them when I enter the first digit or letter of the CC and my name. Perhaps it's Chrome remembering and making it default to no check mark. I can't make a payment this way using IE as it says a popup blocker is blocking it, even though there isn't one on at the time. I turned off EVERY add on in IE and it still won't let me pay this way. Chrome works with no problem, and IE works for every other bill I pay.
An interesting side note is that I can't sign into the Community here using my Hughesnet credentials with IE, but it works using my Get Satisfaction ones. And again, with Chrome, I can sign onto here using either credentials. A funny thing is, though, that I can do all of this with IE on my laptop, just not my desktop. I've been trying to figure out what stops it from working with IE on my desktop, but in four months I have yet to figure it out.
Jason,
The forum Mods are at the corporate level. As such they work M-F.
It will be Monday at the earliest before they can read and respond to your latest posts.
Taking from Amanda's post:
"The credit has been applied to your account every month as it should have and you can see the credits from either your paper bill or http://supportcenter.myhughesnet.com in the Billing section"
It would seem that your main point of contention is the $50 rebate check that you could not for some reason cash and was replaced by a promise of account credits in the form of five (5) monthly credits in the amount of $10.00.
Is that correct?
When do you feel that the first of these promised credits should have been applied ?