Regarding this aspect only, if you sign in to pay and put your CC on file, it will switch you to automatic billing. From now on, after the reps remove your CC from being on file, make sure when you go to my.hughesnet.com to pay your bill you DON'T sign in, and choose the option that says "view/pay my bill without logging in". Then, when you go through the process of paying make sure the option to save your CC info is UNCHECKED. With doing it this way, you should be fine from now on with regard to paper free billing.
BTW, I'm making an assumption from your name, but 1972 was a great year to be born in, wasn't it? LOL.
If so watch carefully for this:
The above is for the eCheck option but credit card is similar.
Missing to remove the checkmark from the box automatically resets you to autopay.
I'm sure when the reps come back on tomorrow morning one of them will look into this.
It would help to post either a case number from a prior call, or the serial number located on a sticker on the back or bottom of your modem. DO NOT post your account number (SAN), the one that starts with DSS. Never post that number on the boards, nor your phone number or email address. Just either a case number or modem serial number, or both if you like. The reps will use this info to locate your account.
Ah, yes they are. I forgot that you had included them there. They should be able to locate your account easily with those. I'm reasonably sure they will be able to straighten the paper free billing issue out. I'm sure they will look into the credits, as well. Good luck.
The above is from one of the "pay without logging in" pages.
That box is checked by default.
Actually, I think when you uncheck it the first time, it remembers it each subsequent time, at least it has for me. I haven't had to uncheck it since the first time I paid that way, but you can be sure that I always make sure to check it anyway just in case.