In September HughesNet sent me a new Modem because my old one was not working properly. I sent the old modem back in the box they sent me so I wouldn’t be charged 125 dollars for having 2 modems. In November I was charged the 125 dollars for the modem. I called and complained and they said they could refund me the money in 10 days. I called back after the 10 days and was told I had until the end of month to receive my refund. I called back at the end of the month and then I was told I had to wait up to 7 business days for the money to transfer into my bank account. It is sad how customer service doesn’t even know the policy when it comes to getting a refund. The customer service is as slow as the internet I have. Can’t wait to be done with HughesNet.
Welcome to the community and thank you for posting. I am sorry to hear you were misinformed about when you would receive the refund. I have reviewed the account and looks like the refund was processed now. Please let me know if you have further questions or concerns.
Welcome to the community and thank you for posting. I am sorry to hear you were misinformed about when you would receive the refund. I have reviewed the account and looks like the refund was processed now. Please let me know if you have further questions or concerns.
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
