HughesNet said I did not pay my April bill, once I told them I have proof on my banking app that I did, they then changed it to saying I didn't pay my May bill. I absolutely did, I am on autopay. The amount due is taken out of my account every month automatically. Except June, they did not take June out at all. I then logged into my account to notice that June was past due. That's strange, because I'm on autopay. So I thought whatever, I'll go ahead and make the payment. I did that. Then, HughesNet decided to charge me over $100 that I did not owe. Now they are refusing to refund the money. The moderator on here, liz, said that I did not make a payment for May. My banking app says otherwise. I have proof on my banking app that every month was paid. Every single month, has been paid. They have stolen over $100 from my account and this needs to be fixed. I am tired of companies cheating people out of their money. It is not okay. Something needs to be done. I was warned to stay away from hughesnet, I did not listen. I will listen now, and I will tell every person I know asking about an internet provider, do not use hughesnet. To any moderator who sees this, is there a physical location I can go speak to someone about this? Every time I dispute this with someone be a chat or via telephone, they continue to tell me that I did not pay my bill. That is absolutely incorrect, I am on autopay. HughesNet did not take money out of my account for june, so I then paid the bill the day after it should have been paid, the day after they should have taken it out but did not. I need to go to a physical address where I can dispute this, because people on the phone or over the chat room, continue to tell me that I did not pay my bill but I did. I have proof.
