@bstaffo wrote:
I just do not want to pay for a halfway complete job. Can I dig out that pole with a mass of concrete on the end of it? I'm sure I can and will have to. Can I dispose of it? Sure, I can haul and pay the dump fee. Just don't feel like I should be charged the full service fee for an incomplete job.
Their job IS complete. Your service is installed at the new location of your request. Removal of the old pole and disposal is not part of their work. That's the homeowner's responsibility. If you ever have a DirecTV pole installation moved, you will be dealing with the same thing.
If the agreement prior to the work being started was stipulated that removal of the old pole was part of the job and you had paid the subcontractor separately for that removal, then that's different. In that case, you're complaint would be with the subcontractor who performed the work, and they absolutely should finish the job.
With this said, I can't speak to what HughesNet may or may not do for you regarding the pole issue.
@bstaffo wrote: Also, I am just bitter that I am locked into a service agreement paying by far more than I ever had for internet service and receiving the absolute worst internet service in return. I would not mind paying the astronomically high bill each month (I knew what the price was when I signed up) if I was getting something in return. What I get in return is terrible internet service that is metered and ends up burning through most all of my data trying to load a webpage or buffering a video usually all before timing out and having to start all over. Yet Hughesnet customer support says "I show you're connected and are receiving great service." Garbage! There is obviously a disconnect.
If you're having issues with buffering, one thing you can try turning off or pausing the Video Data Saver. Keep in mind, however, that satellite internet is not the same as ground based internet, and the higher latency affects things in different ways.
I'm not sure what you're referring to with "metered", but service speed is only throttled when you run out of plan data. That doesn't mean that you won't experience slowdowns, however, which are the result of system load. Streaming speed may be reduced to around 3Mbps, but that can be disabled by the pausing or turning off of the Video Data Saver. However, again, how a streaming service reacts to HughesNet's high latency is something HughesNet can't control.
If you're having speed issues and would like help, the reps here will need some speed tests to be run using the following protocol as a first step....
--------------------------------------------------------------------------------------------------
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
