A little backstory: I thought I cancelled my account by phone on May 22, 2017 via a phone call with Alan in Texas, case ID 104121172). I also asked Alan if I could pay the early termination fee in installments, to which I thought he agreed after he went and spoke with someone else. I thought he said it would be about $40.00 something a month until the fee was satisfied. When I called to see where my return box was for the equipment, I learned that my account had not been cancelled at all and that the lower fee per month was due to the fact that I got rid of my express repair service. Well, I finally got a return box because I let my horrible service lapse. My main question is, how does Hughsnet expect a 69 year old woman to perform the following task:
Is your dish on the roof or ground? Do you have any family that could remove the radio from the dish?
Come tomorrow, I am sure @Liz will look into attempting to take care of this due to your age. I know I wouldn't let my mother try this on her own.
Good morning northwestwoman,
Thanks for posting and welcome to the community! I've dispatched a tech for de-installation. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 11, 2018 between 02:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #108701469 if you need to reschedule. Please let us know how the site visit goes.
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