A little backstory: I thought I cancelled my account by phone on May 22, 2017 via a phone call with Alan in Texas, case ID 104121172). I also asked Alan if I could pay the early termination fee in installments, to which I thought he agreed after he went and spoke with someone else. I thought he said it would be about $40.00 something a month until the fee was satisfied. When I called to see where my return box was for the equipment, I learned that my account had not been cancelled at all and that the lower fee per month was due to the fact that I got rid of my express repair service. Well, I finally got a return box because I let my horrible service lapse. My main question is, how does Hughsnet expect a 69 year old woman to perform the following task:
