When I called to cancel my service I was informed that - in addition to the supplied modem & its power supply - I have to return the HughesNet Eye (a piece of equipment that's on my roof). I explained that I'm old & couldn't climb onto my roof. I was told that that was the reason they give 45 days to return the equipment before they charge for it. So, either I have to risk life & limb to get their stupid equipment off the roof, or I have to pay someone to do it for me (or pay HughesNet for the equipment). If in the future I had wanted to return to HughesNet, that in itself would stop me from even considering it. If they had told me before getting HughesNet that I would be responsible for getting their equipment off the roof if/when I cancelled, I never would have gotten it to begin with! Of all the places I've lived and all the services I've had, never have I been asked to retrieve their equipment off my roof.
Also, when I called to cancel, they kept asking question after question as to why, etc. The most annoying and intrusive questions were about what service I went to instead - I kept telling them it was none of their business. It took me quite a bit of time to get them to cancel after repeatedly telling them to mind their own business, that all I wanted from them was to cancel.
