Robbery and lies

[Kramhug]

In December the modem broke after only 5 months service. Tech support talked me through some repair steps and determined that I needed a new modem which they stated would be sent to me without charge. January 11, I began receiving Emails stating that my account would be charged $125 for un-returned equipment fee. I began calling, texting, and chatting HughesNet. Each time I was assured that the problem had been resolved. January 25 I was billed $395.80. Once again I contacted Customer Support and was told that this was an error and that the money would be put back into my account. I have multiple case numbers and the names of as many representatives who told me this would be corrected. Each time I give the previous case number the representative acts as if they never heard of my issue and give a differen reason why I was billed. February 23 I attempted to contact Executive Customer Care by phone and Email but was only able to leave a voicemail and neither Voicemail nor Email have been responded to. My account continues to be billed the monthly charge while this dispute is unresolved. Robbery & Lies!!!

[Liz]

Hi Kramhug,

  I'm glad you found the community, thank you for posting. I've pulled up your case to investigate further and I do see you have an ECC case with us. Let me dig into this more for you and see what resolution we can reach.

  Your patience and understanding are much appreciated.

[Liz]

Hi Kramhug,

The ECC agent handling your case has been trying to reach out to you and has left messages. As of Wednesday he hasn't yet been able to reach you. 

[Liz]

Good morning Kramhug,

Glad to hear our ECC agent spoke with you already. I'll go ahead and close this thread.