Read the contract (http://legal.hughesnet.com/SubAgree-03-16-17.cfm). You're legally bound by this contract from the second you agree to have the system installed [in fact, your verbal agreement is your signature], and if you end the contract early, you will pay $400 for the firt 90 days (the fee decreases over time after that).
The testing and troubleshooting are necessary to determine what's wrong with your system and to fix it. It may take time, so having a patient disposition is a plus.
The company will not consider decreasing or eliminating the early termination fee if you refuse to work with them in determining what the problem may be. They can only see one side of the equation; they're not in your house to see what's going on on your side, so they need you to work with them, for however long it takes to improve the issue or fix it altogether. You can also pay to have a technician come over and check your system, but you have to pay for it -- this is not a free service.
Since you've cancelled already, it's likely there's nothing the company can do for you anymore.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
@Kbart322 wrote:
The same has happened to me! I just got charged 400.00 for early termination. I terminated because it did not work! The salesman lied to me . I described all that I needed to do on the internet and was assured of high speeds. Unlimited data. Etc etc. It was immediately bad and I complained from day 1! Slow speeds dipping up and down. Being told I have "too many devices" 8 reduced to 5 and still told the same BS. Dropped emails cost me $7000.00 in business sales!! Told by tech support that Engineers would work on it and call me back. No call . When I asked was told they couldn't reach me. Then I ask what number they called and it was a number that was not nor never mine! Again more BS about checking speeds. More admission of a problem and no solution. I did your connectivity test. Have a screenshot. Bel oil w par by 10%! Got fed up and cancelled and immediately charged 400.00!!! This is not rightI have been jerked around from day 1! How do I get that 400 refunded which 1 customer service said I shouldn't be charged because I am getting substandard service!!
