Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations.
I'll post back once I get the results.
Our rebates are typically handled via our rebate website: https://hughesnetrebates.com/
I've already looked up your rebate form which is here so you can get all the info you need about redeeming your rebate.
Your patience and understanding are much appreciated.
Good morning doclee,
Thanks so much for your patience while your sales call review request was processed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.