The reps are normally on M-F from approximately 9AM to 5PM EST, so they'll likely reply tomorrow, though there is sometimes one on during the evening. If it's been no more than about three or four months since your sales call, they can likely pull that call to have it reviewed to see what was said. Depending on what's found in that review, you may have some type of recourse.
BTW, regarding your second sentence, no service is going to be able to tell you, nor would they likely tell you even if they knew, what is available in you area, as they aren't there to advertise, nor sell, nor even tell you the availability of, someone else's product. As well, pretty much all salespeople will give you the opinion that their product is the best, as their job is to sell that product. Your best bet for finding what's available to you, whether it be internet, TV, utilities, etc., is to research it online, and even ask others in the area.
Thank you for posting and welcome to the community. I am sorry to hear you may have been misinformed during the sales call. Please allow up to a full business week for this investigation to be completed. After that, I will private message you the results and what steps we will take going forward. Thank you for your patience and understanding in advanced.
Thank you for your patience during the investigation. I have private messaged you the results along with the steps we will be taking next.
I did not receive a personal message
Do you see the envelope on the upper right of the page? If there was a PM sent, you'll see an indication there. Then click on the envelope to go to the PM, and then click on the title of the PM to open it fully to read.
I have sent a private message to you again. As @GabeU stated previously, please make sure you click the envelope on the upper right of the page. Click on the envelope to go to the PM, and then click on the title of the PM to read its contents in their entirety. Please make sure you are doing this on this community page and not your HughesNet email.