@Snw1234
The reps are normally on M-F from approximately 9AM to 5PM EST, so they'll likely reply tomorrow, though there is sometimes one on during the evening. If it's been no more than about three or four months since your sales call, they can likely pull that call to have it reviewed to see what was said. Depending on what's found in that review, you may have some type of recourse.
BTW, regarding your second sentence, no service is going to be able to tell you, nor would they likely tell you even if they knew, what is available in you area, as they aren't there to advertise, nor sell, nor even tell you the availability of, someone else's product. As well, pretty much all salespeople will give you the opinion that their product is the best, as their job is to sell that product. Your best bet for finding what's available to you, whether it be internet, TV, utilities, etc., is to research it online, and even ask others in the area.
