When an account is put on a service suspension, which may very well be what was done with yours, at least temporarily, due to you not being able to use the service, you are still responsible for the monthly equipment lease fee and any applicable taxes. This may very well be what the $17 is from.
I'm sure a rep will look into this for you when they see your post.
After reviewing the account, I found that when we originally installed the service there was not a Line of Sight issue but as the years have passed, the trees in your area have grown and are now causing an issue. I see that we've had multiple technicians visit your site and have we've informed you that the trees need to be trimmed. I do not see any notes from the technician claiming that you were no longer required to pay your bill so you do currently owe $17.52 to bring the account up to date. At this point, I am willing to offer to suspend the service for 6 months which will allow you time to trim the trees that are obstructing the satellite's view. During the suspension, you will not be required to make any payments but service will resume after the 6 months have ended.
If you do not wish to suspend services or trim the trees, the only other course of action is to cancel services, as we won't be able to provide you service while the trees are blocking line of sight.
Please let me know how you would like to proceed.
Please call us at 866-347-3292 and reference case number 117239355 to make your payment and suspend the service. Paying the $17 should bring the account current and yes, you can reactive the account before the six months are over.
As I said in my previous message, the $17 balance needs to be settled before you can be taken out of collections. Please call us at 866-347-3292 and reference case number 117239355 to make your payment and suspend the service.