I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of t...
Thanks for reaching out! It seems this is one of your first posts. Welcome to the Community! I was able to locate your HughesNet account attached to your Community profile. Upon looking into the account, it seems you have high speed data remaining. After running a few speed tests, it seems the modem is producing speeds on average of around 26mbps download. When running these speed tests, were you using a device directly connected to the modem?
We strongly recommend lowering the resolution settings of your streaming services to a Standard or Medium setting, as this can often help with buffering issues you may be experiencing. I also see that you have a Hopper3 connected. This device can cause service interruptions on certain occasions. I'd recommend removing it for a brief period to see if the service quality increases!
In addition, I'll have a request put in to have the sales call reviewed!
I had no trouble using what won’t work now, with the speeds on my speed check app at 6-8mbps. It doesn’t matter what the modem shows, if I can’t get it to work.
I described my usage and was assured it would work. It does not.
it would be a pain to have to go disconnect my TV satellite every time I use my tablet! Why would your system be showing my TV service. They shouldn’t be connected.
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not what sales claimed it would be.","id":"message:138457","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:141980"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:138457"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:138457"},"body@stripHtml({\"truncateLength\":200})":" I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of t...","body@stringLength":"1063","rawBody":"
I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of that, zero. Where’s the “high speed Internet” they advertise & promise? Where’s the “broadband”?
I check speed and get 1.1-1.3 mbps download. Where’s that 25mbps. I want this service terminated and all monies refunded. Send a shipping label for the equipment which will be returned. Can’t even watch a you tube video, without numerous interruptions, some last so long I just give up.
the sales people lied, the advertising lies.
If you really have the sales calls recorded, you can see that I was told this service would work fine for my needs. im formally requesting my service be terminated based on breach of contract, lying sales staff and false advertising. hopefully won’t have to get a small claims judgement.
I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of that, zero. Where’s the “high speed Internet” they advertise & promise? Where’s the “broadband”?
I check speed and get 1.1-1.3 mbps download. Where’s that 25mbps. I want this service terminated and all monies refunded. Send a shipping label for the equipment which will be returned. Can’t even watch a you tube video, without numerous interruptions, some last so long I just give up.
the sales people lied, the advertising lies.
If you really have the sales calls recorded, you can see that I was told this service would work fine for my needs. im formally requesting my service be terminated based on breach of contract, lying sales staff and false advertising. hopefully won’t have to get a small claims judgement.
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Brayhaven,
\n
\n
Thanks for reaching out! It seems this is one of your first posts. Welcome to the Community! I was able to locate your HughesNet account attached to your Community profile. Upon looking into the account, it seems you have high speed data remaining. After running a few speed tests, it seems the modem is producing speeds on average of around 26mbps download. When running these speed tests, were you using a device directly connected to the modem?
\n
\n
We strongly recommend lowering the resolution settings of your streaming services to a Standard or Medium setting, as this can often help with buffering issues you may be experiencing. I also see that you have a Hopper3 connected. This device can cause service interruptions on certain occasions. I'd recommend removing it for a brief period to see if the service quality increases!
\n
\n
In addition, I'll have a request put in to have the sales call reviewed!
\n
\n
Thanks,
\n
Remy
","body@stringLength":"1031","rawBody":"
Brayhaven,
\n
\n
Thanks for reaching out! It seems this is one of your first posts. Welcome to the Community! I was able to locate your HughesNet account attached to your Community profile. Upon looking into the account, it seems you have high speed data remaining. After running a few speed tests, it seems the modem is producing speeds on average of around 26mbps download. When running these speed tests, were you using a device directly connected to the modem?
\n
\n
We strongly recommend lowering the resolution settings of your streaming services to a Standard or Medium setting, as this can often help with buffering issues you may be experiencing. I also see that you have a Hopper3 connected. This device can cause service interruptions on certain occasions. I'd recommend removing it for a brief period to see if the service quality increases!
\n
\n
In addition, I'll have a request put in to have the sales call reviewed!
\n
\n
Thanks,
\n
Remy
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Are you saying this won’t download a movie in HD?
I had no trouble using what won’t work now, with the speeds on my speed check app at 6-8mbps. It doesn’t matter what the modem shows, if I can’t get it to work.
I described my usage and was assured it would work. It does not.
it would be a pain to have to go disconnect my TV satellite every time I use my tablet! Why would your system be showing my TV service. They shouldn’t be connected.
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Why would your system be showing my TV service. They shouldn’t be connected.
When the reps check your HughesNet equipment remotely they're able to see what devices are connected to it.
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