Forum Discussion

Brayhaven's avatar
Brayhaven
Freshman
3 years ago

Service not what sales claimed it would be.

I’ve had Hughesnet over a month and it’s worthless to me.  The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies.  It does none of t...
Hughesnet doesn’t work
maratsade's avatar
maratsade
Distinguished Professor IV

It's what's showing on their side, apparently. This means the issue is on your side. 

Brayhaven's avatar
Brayhaven
Freshman
3 years ago

Ok, I’ll try to figure it out.  Do I need a computer to connect to the unit? 
not sure if I have a cable.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    How do you connect now? Is it just with your TV? Or do you use a cell phone or tablet?  

    • Brayhaven's avatar
      Brayhaven
      Freshman
      3 years ago

      I use an iPad, or cell phone.  
      finally got on my test.net.  It showed 29 mbps.  Which is ludicrous as I still can’t stream a you tube video.  
      tried my speed check app and it showed .71 MBPS.

      which corresponds with the capability I’m getting.  No idea where the other test gets their numbers, but they don’t jive with reality.  As far as usable download capability. 
      I looked and couldn’t find any connection to my TV or hopper.  They’re totally separate.  Moved them apart and disconnected the roku unit.

      still no change. 

      • Remy's avatar
        Remy
        Moderator
        3 years ago

        Brayhaven,

         

        The Hopper3 is connected via WiFi on your hug2g network. Have you attempted to lower the resolution settings of the YouTube videos? 

         

        Thanks,

        Remy