Good morning Jeff,
Welcome to the community and thank you for your post. We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account. The Web Acceleration Server does not distinguish what machine is used to access the internet. What website(s) generate the Web Acceleration error? Which Web Acceleration error are you getting? The best way for us to troubleshoot this is as it's happening. If the errors come up again, please call us as soon as it happens at 866.347.3292 so we can investigate immediately.
Thanks,
Liz
