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Taken payment

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New Poster

Taken payment

If you miss a payment is there a 25 dollar latefee.
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Moderator
Moderator

Re: Taken payment

Hi Graham2033, 

 

That's a good question, thank you for asking! We don't issue late fees if you miss your monthly payment. We will remind you via e-mail and eventually via browser messaging after your due date to pay your bill, and if you aren't able to pay right away, please give us a call at 866-347-3292 so you may request a due date extension or work something else out with us. 

 

I hope that clears things up!

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

4 REPLIES 4
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Distinguished Professor IV

Re: Taken payment

@Graham2033 

 

Your post is very difficult to decipher.  Perhaps the reps will be able to tell what's going on from the customer service notes on your account, but it may be beneficial to edit your post to add some punctuation and perhaps clarify it a bit.  You can do so by clicking on the three dots to the upper right of your post and clicking on Edit Message.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Taken payment

If i miss a payment do that bring me a 25 dollar fee on my account
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Distinguished Professor II

Re: Taken payment

I think you're asking if there's a penalty for being late on your payment.  I hope a HN rep will be able to answer that for you, but you can also get an answer if you call Customer Service. 

Highlighted
Moderator
Moderator

Re: Taken payment

Hi Graham2033, 

 

That's a good question, thank you for asking! We don't issue late fees if you miss your monthly payment. We will remind you via e-mail and eventually via browser messaging after your due date to pay your bill, and if you aren't able to pay right away, please give us a call at 866-347-3292 so you may request a due date extension or work something else out with us. 

 

I hope that clears things up!

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post