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Trying to find plan upgrades available, but nothing shows???

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larrykelly
Junior
‎03-19-2017 03:41 PM
‎03-19-2017 03:41 PM

Trying to find plan upgrades available, but nothing shows???

Log in and request plan upgrades available, but nothing shows???

[removed pic for privacy]

 

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7 REPLIES 7
GabeU
Distinguished Professor IV
‎03-19-2017 05:53 PM
‎03-19-2017 05:53 PM

larrykelly,

 

Hopefully someone will have an answer for you soon.  The reps are on M-F from approximately 8AM to 5PM EST.  I the meantime, you may be able to at least see what's available to you by going to their regular site for plans.  https://www.hughesnet.com/

 

With regard to the graphic, though, it's not a good idea to post something as private as your home address on a public forum.  

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Gwalk900
Honorary Alumnus
In response to GabeU
‎03-19-2017 06:11 PM
‎03-19-2017 06:11 PM

The entire Gen5 J-2 system is not being turned on at one time. Instead beams are coming online in .... some kind of order.

It may be that you are not showing an upgrade path because the beam serving your location has not yet been activated.

 

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larrykelly
Junior
In response to GabeU
‎03-19-2017 06:38 PM
‎03-19-2017 06:38 PM

I would have at least though other GEN 4 plan would have popped up. I included the address because I thought it might be relevant. With Google or even a phone book it's not terribly private. Perhaps you're right though.

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C0RR0SIVE
Associate Professor
In response to larrykelly
‎03-19-2017 07:57 PM
‎03-19-2017 07:57 PM

Hughesnet has pretty much stopped all Gen4 activity it appears... From new installs to plan changes.

Chucksbasix.com - Personal Machine: MSI B350 Tomahawk | AMD R3 1300x | 8GB DDR4-2666 | eVGA 750Ti | Samsung 830 120GB - Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | 2x Intel Quad Gigabit NIC | IBM M5...
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larrykelly
Junior
In response to larrykelly
‎03-20-2017 05:45 PM
‎03-20-2017 05:45 PM

I called HughesNet today. Surprisingly they got me scheduled for a GEN 5 installation the day after tomorrow!

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GabeU
Distinguished Professor IV
In response to larrykelly
‎03-20-2017 05:47 PM
‎03-20-2017 05:47 PM

@larrykelly wrote:

I called HughesNet today. Surprisingly they got me scheduled for a GEN 5 installation the day after tomorrow!

You lucky bugger!  LOL.  I've got to wait until March 30th.  😞  

 

 

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larrykelly
Junior
In response to GabeU
‎03-22-2017 06:28 PM
‎03-22-2017 06:28 PM

Upgrade to GEN-5 went smoothly though the technician said he had to replace the dish because it was bent. I had it for years.

Speed test: DOWNLOAD SPEED: 45.93 Mbps 

I'm on BEAM 67.

I'm in SE Ohio. Was told northern Ohio wasn't ready as not everything has been activated. 

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