Good morning Kasey,
Welcome to the community and thank you for posting. I pulled up your account to investigate and I see you have a small business account (SME). In your case, you'll have to log into the Support Center under your parent SAN to pay online. Please check your private messages in the top right corner of the community page as I've sent you a PM with your parent SAN.
You're welcome, Kasey. Don't hesitate to drop by the community again if you have any other concerns.
Have a good weekend!