Forum Discussion

stargate7's avatar
stargate7
Sophomore
5 years ago

Online bill pay

Since the frist of this year (Jan. 2020) every time i go to pay my bill on line and when i click on submit it does nto do anything after a few times i just call in my payment adn do it that way! Other wise all is good with Hughes, never had any problems that the support team could not help me with i live in a rual area and this is a great service! Keep up the good work yall! 

                                              stargate7

  • maratsade's avatar
    maratsade
    5 years ago

    Best of luck, Stargate. I hope that working together we can get to the bottom of this. Maybe the HN staff/mods on this site will have some input next week too. 

    Hang in there, and have a good weekend!

     

    EDIT:  Next time you need to make a payment, try this and see if it works for you:

     

    1. Log out from the community

    2. Go back to the community's home page: https://community.hughesnet.com/

    3. DO NOT LOG IN.  Click on PAY NOW

     

     

    4. You'll be taken to this page:

     

     

     

    5. Enter the required information and see if you can make a payment and it sticks. 

     

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    stargate7 

     

    What actually happens when you click Submit to make the payment?  Does it literally do nothing, like the Submit button hasn't been pressed?

    • stargate7's avatar
      stargate7
      Sophomore
      5 years ago

      Yes sir thats it, hit submit and nothing all my info is correct it simply wont submit! I sure would appreciate any info. or suggestions that you may have! 

         Thanks GabeU

                    stargate7

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago
        stargate7 wrote:

        Yes sir thats it, hit submit and nothing all my info is correct it simply wont submit! I sure would appreciate any info. or suggestions that you may have! 

           Thanks GabeU

                      stargate7

        If you're using any extensions with your browser, I would try disabling them to see if it then works.  Remember to refresh the browser page after disabling any extension(s) so that they're no longer "loaded" on that page.