Hello Kimberly,
Thank you for reaching out. I am very sorry to hear that this has happened to you. I have reviewed your billing, and I am going to have the issue escalated. Your cooperation, patience, and understanding are much appreciated.
Thanks,
*Felicia*
The reps here are corporate based reps. If they say they're going to escalate it, they will do so and will stay on top of it until they get an answer to give to you.
@Kclark79 wrote:
That would be great because everyone I talked to on the phone sounded like they were repeating a written script.
That's because they are repeating a written script.
Not to sound flippant, but I'm pretty sure the skillset required for Tier I telephone help is to be able to read/write American English and have a pulse.
The Hughesnet reps on this site don't work weekends. Check back Monday after 9 am.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
@Kclark79 wrote:
Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?
Kimberly,
After reviewing the sales call, the terms and conditions were read to you in regards to automatic bill pay. You can review the terms and conditions here, under 6.2 Payment. Please let me know if you have further questions or concerns.
Thanks,
*Felicia*
Kimberly,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
*Felicia*
Kimberly,
I just wanted to update you that I am waiting to review your sales call. I appreciate your patience in all of this.
Thanks,
*Felicia*