Thank you for reaching out. I am very sorry to hear that this has happened to you. I have reviewed your billing, and I am going to have the issue escalated. Your cooperation, patience, and understanding are much appreciated.
The reps here are corporate based reps. If they say they're going to escalate it, they will do so and will stay on top of it until they get an answer to give to you.
That would be great because everyone I talked to on the phone sounded like they were repeating a written script.
That's because they are repeating a written script.
Not to sound flippant, but I'm pretty sure the skillset required for Tier I telephone help is to be able to read/write American English and have a pulse.
The Hughesnet reps on this site don't work weekends. Check back Monday after 9 am.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?