Forum Discussion

pauledbates's avatar
pauledbates
New Member
4 years ago

Unknown Primary Account Holder

I am trying to cancel the service for my mom and dad and there is someone listed on the account as the primary account holder, the one who setup the account initially.  That person is not known by anyone in our family.  I even went as far as to search the entire state of Indiana for this person.  I suspect that the name is not correct and I know for a fact that my brother helped set this account up for our parents in 2016.  How do we get this sorted out?  Can Hughesnet try and contact this person to tell them to reach out to me?  We are at a point where we are going to stop paying the bill and let it go to collections.  My mom is in hospice and doesn't have long.  HELP!  I want to do this the right way, but someone at Hughesnet needs to also do the right thing.

 

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    pauledbates 

     

    The only way to cancel, unfortunately, is by phone, but the reps here may be able to help with some information for that endeavor.  They're on M-F from approximately 9AM to 6PM EST, and they usually reply within a working day.  

    • pauledbates's avatar
      pauledbates
      New Member
      4 years ago

      Thanks, I have been on the phone with them and the only way I got the name of the primary was by escalating to a supervisor.  Back on the phone tomorrow.  My brother is unable to login with his credentials.  Something isn't sitting right with any of this.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        pauledbates , What a thorny situation; I hope you'll get it resolved quickly.  But don't give up on this site yet. The reps here may be able to assist in some way, even if they can't directly cancel your account. Don't give up on them; wait to see what they have to say.