Forum Discussion
Unsatisfied With service
I have tried the service for about nine months now, due to our rural locale having any type of internet service is a challenge. We mainly have the service for our security system, it has two cameras ...
Just like many other companies, HughesNet has a subscriber agreement that stipulates an early termination fee. And yes, you should have read that agreement, and the Business Account subscriber agreement when you switched to a Business account.
stevenoble wrote:... for something that does not work.
If you're having issues with your service, I suggest calling 800-347-3272 for customer support. This Community is primarily for Residential customers, so you would need to call that number to get help with your Business account.
stevenoble wrote:HughesNet takes advantage of situations instead of being a good neighbor
Following the letter of the agreement and charging you the ETF that is stipulated in that agreement is not taking advantage of a situation. It is charging the ETF that you agreed to when terminating the service before the end of the agreed upon commitment.
"being a good neighbor "
They're not your neighbour. They're a for profit company, selling a service.
They are definitely not a good neighbor, only a for profit company based on "greed". I consider my business as being a good neighbor from the standpoint that if I charge someone for my service then they get the service expected, if not I don't charge them for my inconvenience. Again this is a company that has to operate within a captive market, and therefore fair customer service does not mean anything to them, otherwise they would be able to compete with other ISP in a competitive area. They are just taking advantage of the folks that only have the one option. All of us are neighbors in one sense or another, you are part of what the real problem by not taking ownership of being responsible. so you feel that something is written into an agreement for an EFT releases the entity from not having to provide the service per the agreement.
They are a merchant, not a neighbour at all, and they're a for profit company. Not sure why anyone can realistically expect them to be anyone's neighbour.
Forget the neighbor comments, that's beyond your ability to appreciate, I do have one question for you, do you feel that if they cannot provide their service they are still due the ETF?
