Forum Discussion
Unsatisfied With service
I have tried the service for about nine months now, due to our rural locale having any type of internet service is a challenge. We mainly have the service for our security system, it has two cameras ...
They are definitely not a good neighbor, only a for profit company based on "greed". I consider my business as being a good neighbor from the standpoint that if I charge someone for my service then they get the service expected, if not I don't charge them for my inconvenience. Again this is a company that has to operate within a captive market, and therefore fair customer service does not mean anything to them, otherwise they would be able to compete with other ISP in a competitive area. They are just taking advantage of the folks that only have the one option. All of us are neighbors in one sense or another, you are part of what the real problem by not taking ownership of being responsible. so you feel that something is written into an agreement for an EFT releases the entity from not having to provide the service per the agreement.
They are a merchant, not a neighbour at all, and they're a for profit company. Not sure why anyone can realistically expect them to be anyone's neighbour.
Forget the neighbor comments, that's beyond your ability to appreciate, I do have one question for you, do you feel that if they cannot provide their service they are still due the ETF?
stevenoble wrote:Forget the neighbor comments, that's beyond your ability to appreciate, I do have one question for you, do you feel that if they cannot provide their service they are still due the ETF?
Whether security cameras will work depends on a number of things, and them not working well with HughesNet doesn't mean HughesNet isn't providing you with service. It just means it's not working for your desired activity. When it comes to using specific devices, with security cameras being one of them, satellite internet can be fickle, and they may not always work properly.
With the information so far given, and I'm not asking for more due to the HughesNet reps in this support community not being able to help with business accounts anyway, the ETF would still be valid. Only a HughesNet rep can make a determination as to whether an ETF can be waived, and it is only done under certain conditions, with one being an overall service issue that cannot be resolved after extensive troubleshooting.
