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Usage depleted overnight. All updates set during free time.

CharlesMcCool
New Poster

Re: Usage depleted overnight. All updates set during free time.

Lea according to the Glasswire your data is being used by google Chrome, did you install ad blocker pro to stop the ads and videos?
CharlesMcCool
New Poster

Re: Usage depleted overnight. All updates set during free time.

As for your question about routers, yes hughes works with routers it just works better with some more than others but that not hughes fault its the router manufacture problem. but as long as you have the latest firmware in your router then you should be ok. Also keep in mind that Netgear has a problem with seeing the current firmware. you need to do a google search for your model and version number to see if there is actually a update
Gwalk900
Honorary Alumnus

Re: Usage depleted overnight. All updates set during free time.

Lea,

To add to Charles comments about routers:

Having a router connected complicates troubleshooting in certain areas. A router allows the wired connection of additional computers possible so speed problems can develop if too many computers are active at the same time. Your Hughes connection is a shared resource and that includes devices on your LAN side.

Multiple computers also complicate investigating data loss issues as the loss may be caused by only a single computer.

The Big Complication however of having a router connected during troubleshooting lies with the routers wireless capabilities.

The wireless portion of the router can be open or encrypted.

If open, then any device that comes within range can quietly and unknowingly latch on to your network and consume data. Cell phones and "anything Apple" will grab on to a Wi-Fi signal in a heartbeat and get their updated. Your neighbor could come over to visit and have his/her cell phone in their pocket and it can latch on to your routers wireless signal and update.

Tablets and Ereaders are big offenders ... unless they are "hard off" they can and will awaken and perform update and "sync" function. The ability to truly control this activity is somewhere between limited and poor.

With your routers wireless channels encrypted  using as an example one of these common methods:

WPA-PSK [TKIP]

WPA2-PSK [AES]

WPA-PSK [TKIP] + WPA2-PSK [AES]

this will limit connection to authorized devices only but they can still be very difficult to control.

Effective troubleshooting requires a single computer directly connected to the Modem. Having a router connected to the network during troubleshooting periods simply leaves to many "backdoor" avenues.



Knerkin Akin
New Member

Re: Usage depleted overnight. All updates set during free time.

What Gwalk says should be taken seriously. It's a good idea to put all your portable devices in airplane mode which generally severs their connection to the outside world. HOWEVER: you may have devices that appear to have no way to turn off their wi-fi connection. For example, the designers of a 90-inch smart TV probably don't expect it to be operated in a passenger airplane, so it probably won't have an airplane mode that can be turned on. Nor are the designers of these gadgets sensitive to data caps, so they communicate willy-nilly with the outside world. You CAN sever their connections, however, by changing its Wi-Fi password to something incorrect.  
Liz
Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

Good morning Lea,

Thank you for reporting back, we appreciate it, this is very helpful. Since you mentioned Facebook, if you haven't already done so, turn off auto-play for the videos in your timeline: https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook Auto-playing videos are also commonly found on news sites, which, unfortunately may not provide an option to turn this off, so be mindful of that.

However, as Charles suggested, using browser extensions can help prevent unwanted videos/images from loading. Even if auto-play isn't disabled, there's no considerable spike or large amount of usage for that hour. (Ideally, I want to have longer testing periods to have more accurate results, but I understand you have more important things to spend your time on than troubleshooting.)

The next step is to re-connect your router, but only have your computer connected to it. Please also turn off the wifi on any known wireless device you have that could connect to your network (iPhones, etc.). As Gwalk900 wonderfully explained above, adding a wireless network into the mix can greatly complicate troubleshooting, so we'll do our best.

The purpose of re-adding the router and only connecting the PC is to see if the router itself is having an effect on usage. If we see a considerable increase in usage in another test hour, we can investigate from there. Please also tell us your router model so we know what exactly we're working with, thanks.

As Charles also explained, HughesNet certainly works with routers, and we discuss routers in our FAQ here: http://www.hughesnet.com/index.cfm?page=FAQ 

We also have a list of recommended routers: http://www.hughesnet.com/indexx.cfm?page=dspWirelessRouter

To recap: Disable auto-playing videos if you can. Try Charles' suggestion to use blocking extensions. Disable wifi on all your wifi devices. Reconnect your router and only the PC. Then take the before and after screenshots of the Status Meter for your test hour of usage. If you can do more than an hour, that would be better.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Gwalk900
Honorary Alumnus

Re: Usage depleted overnight. All updates set during free time.

Another option of course is to learn  how to access your routers internal user interface and learn the routers features and controls including how to turn on and off the router "radio".

That will, in one easily reversible "swipe" eliminate one entire "class" of potential problem avenues without disrupting a lot of cabling and so forth.

As an example, from my old Netgear WNR2000 user interface, the "wireless radio" portion of the router can be disabled/re-enabled by adding/removing the checkmark highlighted in this snip and "saving" the changes.

 


 

Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

Same information over and over.  Videos do not run automatically on Facebook and I have a wifi password that is 24 characters long! Iphones do not connect without that password.  Why is there a difference in the MB's used on the Hugesnet meter and Glasswire.  I understand that Glasswire only says what is used on this computer, but still I can't download as fast as it was draining.  I do not have thermostats, refrigerators or tvs that connect to wifi.  Our computer habits have not changed.  
BirdDog
Assistant Professor

Re: Usage depleted overnight. All updates set during free time.

Lea, I don't see where you ever did this as Liz requested:
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1113212/27429-8e6k5o.jpg?1414421949
CharlesMcCool
New Poster

Re: Usage depleted overnight. All updates set during free time.

Lea if you insist on leaving the router hooked up at least clear the traffic monitor and write down what time you did this and clear Glasswire and then take a scree shot of the status meter then in 24 hours take a screen shot of the status meter, traffic monitor and glasswire and post the screen shots here and we maybe able to see whats doing it. I would also change the password for the wireless in the router just to make sure no one else is using it.
Justin Hill
New Member

Re: Usage depleted overnight. All updates set during free time.

This service was never close to what we were under the impression it was supposed to be! Our 30gb plan was gone in under 10 days and every time I called they made promises that it would be better " we can fix you up" lol Ya just long enough that I can't get out of contract without payin up! $400 and $300 if I don't remove and send back dish and all equipment? What a joke! Thanks Hughes net you really helped us realize we will make sure everyone in our area will know how you operate!