Usage depleted overnight. All updates set during free time.

[Lea]

We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.

[CharlesMcCool]

Did your allowance not refill over night?

[Lea]

It is supposed to add the unused 32% to today's 50% on my plan.

[CharlesMcCool]

right, so this morning your data should have been at 82%. which would be the 32% from last night and the 50% from your refill this morning. so did it not refill or did it refill the disappear or did it not ever give you today's 50%?

[Lea]

It refilled to 50% only.  I have had issues with my data over the last week.  I would look at it and think it was off, but never really investigated.  This time, I know it did not refill to the point that it should have. 

[Liz]

Hello Lea,

We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account and investigate this further for you.

Thanks,
Liz

[Lea]

J7 111000143456375 0     is my serial number.  Thanks for looking into it.

[Liz]

You're welcome, thank you Lea. We'll post back once we have any updates or additional questions.

-Liz

[Lea]

Again this morning my data refreshed only to 50%.

[CharlesMcCool]

Lea are you by any chance using an old status meter? if so try downloading the newest version and see if make any difference.