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View/Pay Bill without log another victim of SC upgrade

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Honorary Alumnus

View/Pay Bill without log another victim of SC upgrade

It seems that the view/pay without log is another victim of the latest upgrade.

I choose to pay my bill early in the form of a direct debit as a "advance payment".

It seems that this is no longer an option.

I did go to the old customercare.myhughesnet.com and was able to do it from there.

I can't say that this latest upgrade was a step forward.



39 REPLIES 39
Assistant Professor

Re: View/Pay Bill without log another victim of SC upgrade

Barbara agrees. 
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Hi Gwalk, 

Thanks for bringing this up, I'll send over this feedback as well.

-Liz

Thanks,
Liz

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Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Wait, what about this?

Thanks,
Liz

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Assistant Professor

Re: View/Pay Bill without log another victim of SC upgrade

Yea, seems to work even for Barbara, she gets this after clicking on that:

Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

I did attempt to use that as I have in the past. Instead of opening up a webpage it spit up a pop up window that no longer included the advance payment option:


Instead we have this:

The account balance at that time was zero. Attempting to make a payment resulted in an error.

Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Aha, thanks for the screenshots. I can send these up.

-Liz

Thanks,
Liz

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Assistant Professor

Re: View/Pay Bill without log another victim of SC upgrade

Should have known the chicken wouldn't scream fowl without backup.
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Danged hound just needs to dig a little deeper Smiley Happy


Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

By the way, how are you getting to the old customer care site? www.customercare.myhughesnet.com doesn't work for me; it redirects to the hughesnet.com site.

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->