View/Pay Bill without log another victim of SC upgrade

[Gwalk900]

It seems that the view/pay without log is another victim of the latest upgrade.

I choose to pay my bill early in the form of a direct debit as a "advance payment".

It seems that this is no longer an option.

I did go to the old customercare.myhughesnet.com and was able to do it from there.

I can't say that this latest upgrade was a step forward.

[BirdDog]

Barbara agrees. 

[Liz]

Hi Gwalk, 

Thanks for bringing this up, I'll send over this feedback as well.

-Liz

[Liz]

Wait, what about this?

[BirdDog]

Yea, seems to work even for Barbara, she gets this after clicking on that:

[Gwalk900]

I did attempt to use that as I have in the past. Instead of opening up a webpage it spit up a pop up window that no longer included the advance payment option:

Instead we have this:

The account balance at that time was zero. Attempting to make a payment resulted in an error.

[Liz]

Aha, thanks for the screenshots. I can send these up.

-Liz

[BirdDog]

Should have known the chicken wouldn't scream fowl without backup.

[Gwalk900]

Danged hound just needs to dig a little deeper

[Liz]

By the way, how are you getting to the old customer care site? www.customercare.myhughesnet.com doesn't work for me; it redirects to the hughesnet.com site.

-Liz