Forum Discussion

Gwalk900's avatar
Gwalk900
Honorary Alumnus
9 years ago

View/Pay Bill without log another victim of SC upgrade

It seems that the view/pay without log is another victim of the latest upgrade.

I choose to pay my bill early in the form of a direct debit as a "advance payment".

It seems that this is no longer an option.

I did go to the old customercare.myhughesnet.com and was able to do it from there.

I can't say that this latest upgrade was a step forward.



Billing
  • Liz's avatar
    Liz
    Moderator
    9 years ago
    Hi Gwalk, 

    Thanks for bringing this up, I'll send over this feedback as well.

    -Liz
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    9 years ago
    Yea, seems to work even for Barbara, she gets this after clicking on that:

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    9 years ago

    I did attempt to use that as I have in the past. Instead of opening up a webpage it spit up a pop up window that no longer included the advance payment option:


    Instead we have this:

    The account balance at that time was zero. Attempting to make a payment resulted in an error.

  • Liz's avatar
    Liz
    Moderator
    9 years ago
    Aha, thanks for the screenshots. I can send these up.

    -Liz
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    9 years ago
    Should have known the chicken wouldn't scream fowl without backup.