Want to cancel after 6 Weeks

Good morning Willaurean,

Thanks for posting. I saw your other thread before I saw this one. I checked your account again this morning and I see that you reactivated your service, so let's address your data concerns. Currently you are being subject to the Fair Access Policy, so that's why your speeds are reduced. I sent you some complimentary tokens so we can troubleshoot without worrying about the reduced speeds. 

To use your data tokens, access your Usage Meter (the application or online). 

Click the Buy Tokens button.

The next screen will show you the number of tokens available for use. 

Click the Use link next to the the number of tokens you have.

This will increase your TOKEN BYTES AVAILABLE amount, not your Anytime Bytes, and restore speeds. 
 

You can use these tokens at your convenience when you have time to investigate your unidentified data usage. GlassWire is a 3rd party program that's been suggested by other community members to help you determine what on your computer is connecting to the internet and using your data. This is a helpful tool since we cannot determine exactly what is using your data.

If you rather tackle your speed concerns instead, use a token so you can run some speed tests for us to evaluate. 

Please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.

Most important points to remember during this test:

-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)

-use the 25MB size download test file ONLY

-space each test at least 5 minutes apart

-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

  Your cooperation, patience, and understanding are much appreciated.