Where do my mb go?

[Lorihart1965]

I believe it was in December or January I called about getting more bytes. I was told I could get 30 instead of my 15 for the same price..plus I was getting the $30 govt discount and I also discontinued my phone service with them. Well I noticed in January that my bytes went away rather quickly and when I looked online my plan had gone from 30 MB to 5 mb? I called and got all that straightened out and back to my 30. My bill is due on Feb 20 th, so I went online and dang if my service plan doesn't say 5 mb..what the heck is going on

[maratsade]

There's no 5MB plan. To show what your plan is, please post a screenshot. 

[Lorihart1965]

 

[maratsade]

Thanks! So you had meant 5GB, like @GabeU said. 

Since they don't offer 5GB plans, this is likely an error. Does this show everywhere? Meaning http://192.168.0.1/#!/usage and https://my.hughesnet.com/en/overview  (from the screenshot, it looks like it's showing on the site)

[Lorihart1965]

I did mean gb..they did the same thing last month and it even came out on last months bill as 5 gb. It was a pain to call them because they gave me 3 months of 30 gb for same price as 15 gb ,plus I have the $30 discount..they fixed it though cause this month I started out with 30 gb plan then I don't know why or when it changed. They tried to tell me last month that it doesn't automatically change plans that someone had to have called, but like u said they don't even have a 5 gb plan , so what the heck

[maratsade]

I think it's likely just an error. I hope maybe @Damian , @Liz , or @Remy can look into this for you and see what's going on. 

[Remy]

Lorihart1965,

Thanks for reaching out! I see this is your first post. Welcome to the Community! This seems like quite the interesting issue. While I do agree with maratsade that it's likely just an error, we'd like to take a look into this for you. I was unable to locate the account connected to your Community profile, however. Please send a private message to the link provided below, with your account number or a phone number attached!

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

Thanks,

Remy

[GabeU]

I think you mean 5GB, not 5MB. Still, that's definitely weird, as I don't think they even offer a 5GB plan.

The reps are on Monday thru Friday from approximately 9AM to 6PM EST. Hopefully you'll get a reply tomorrow. If you need help sooner, you'll need to call 866-347-3292 for Customer Care.

[maratsade]

The plans are 15, 30, 60, 100 GB.