Forum Discussion
Why was I charged the equipment fee after I returned it?
I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to...
Hello Michael,
Welcome to our community and thank you for your post. There may be a system issue when receiving the equipment by serial number, and I apologize for this. If you did in fact return all of the equipment, we should be able to resolve this for you. Can you please provide us with a recent case number instead? We were unable to retrieve your account using that name. Looking forward to your reply
Thank you,
Chris
Welcome to our community and thank you for your post. There may be a system issue when receiving the equipment by serial number, and I apologize for this. If you did in fact return all of the equipment, we should be able to resolve this for you. Can you please provide us with a recent case number instead? We were unable to retrieve your account using that name. Looking forward to your reply
Thank you,
Chris
