Forum Discussion
Why was I charged the equipment fee after I returned it?
I canceled HughesNet service within the 30-day trial period. HughesNet sent me a box to return the equipment. I returned the equipment, and yet I see a $318.75 charge in my bank account. This needs to...
Hi Michael,
Yes you are correct, we should receive it soon. Take note, after you cancel your service, you have 45 days to return the equipment. We send a box that comes with instructions and a time frame that you have to return the equipment without fees. But, Once we do receive all of the equipment our system will auto refund you the $318.75. Hope this clears it up. Let us know if you need anymore help.
Thanks,
Chris
Yes you are correct, we should receive it soon. Take note, after you cancel your service, you have 45 days to return the equipment. We send a box that comes with instructions and a time frame that you have to return the equipment without fees. But, Once we do receive all of the equipment our system will auto refund you the $318.75. Hope this clears it up. Let us know if you need anymore help.
Thanks,
Chris
