Forum Discussion

Exhausted's avatar
Exhausted
Sophomore
7 years ago

Would Like audio access to my tech support and billing calls

As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanti...
Exhausted's avatar
Exhausted
Sophomore
Thank you. I was told that I could get those.
Exhausted's avatar
Exhausted
Sophomore
7 years ago
As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanting to return the equipment that is been sitting there ready to be a boxed up for over a month, wanting to be done with all of the wasted time and phone calls that get us absolutely nowhere. I can’t figure out if we had some luck and had some really kind Hughes net customer representatives and then others who are not so nice and hung up. Or I can’t figure out if the ones who are nice just were giving me a line every single time that I called. No other company conducts business practices like this that I’ve ever dealt with
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    You need to stop posting now, as what you're doing is considered trolling and it isn't helping your case at all and might actually get you banned from the community for violating the community's rules.   I understand you are frustrated and would like a resolution, but your best move now is to wait for the Hughesnet moderators to address your concerns,   They are in M-F from 9-5.  Give them time to check your accuont and to respond, and cease posting until they do. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

    • Exhausted's avatar
      Exhausted
      Sophomore
      7 years ago
      Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until
      Monday. I’ve never had any experience with a company like this in the past.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        I'm sorry for giving you the impression I thought you were trolling.  I didn't.  I just wanted to warn you that what you were doing looked like trolling and might have negative consequences for you.  I understand you're frustrated and are trying to have your issues addressed, and I hope they get addressed this coming week. 

         

        Exhausted wrote:
        Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until
        Monday. I’ve never had any experience with a company like this in the past.