Forum Discussion

Exhausted's avatar
Exhausted
Sophomore
7 years ago

Would Like audio access to my tech support and billing calls

As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanti...
Exhausted's avatar
Exhausted
Sophomore
Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until
Monday. I’ve never had any experience with a company like this in the past.
maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

I'm sorry for giving you the impression I thought you were trolling.  I didn't.  I just wanted to warn you that what you were doing looked like trolling and might have negative consequences for you.  I understand you're frustrated and are trying to have your issues addressed, and I hope they get addressed this coming week. 

 

Exhausted wrote:
Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until
Monday. I’ve never had any experience with a company like this in the past.

 

  • Exhausted's avatar
    Exhausted
    Sophomore
    7 years ago
    I get it @marastade. Thanks for writing that.
    I’m impressed with this community and that so many offer support. I wish our experiences with Hughes has been better. I did get an email from someone higher up after I emailed them directly. (The Hughes email online had a frustrating character limit and when they replied they clearly hadn’t read what I wrote.)
    Hopefully I can get resolution from a real person. Thanks again :)
  • Exhausted's avatar
    Exhausted
    Sophomore
    7 years ago
    I get it @marastade. Thanks for writing that.
    I’m impressed with this community and that so many offer support. I wish our experiences with Hughes has been better. I did get an email from someone higher up after I emailed them directly. (The Hughes email online had a frustrating character limit and when they replied they clearly hadn’t read what I wrote.)
    Hopefully I can get resolution from a real person. Thanks again :)