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billing

mjv215
New Poster

billing

I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we all know that the conversations are all taped . I asked to speak to someone who could listen to it and they told me to come on here and write it on here please help someone

1 ACCEPTED SOLUTION

Accepted Solutions
Damian
Moderator

Re: billing

@mjv215,

 

Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

 

-Damian 

View solution in original post

12 REPLIES 12
GabeU
Distinguished Professor IV

Re: billing

@mjv215 

 

A rep will likely reply.  They're on from approximately 9AM to 6PM EST, though there is one on sometimes in the evening.  They usually reply within a day. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Damian
Moderator

Re: billing

@mjv215,

 

Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

 

-Damian 

View solution in original post

mjv215
New Poster

Re: billing

Ok thank you very much Joanne

mjv215
New Poster

Re: billing

Hi this is Joanne Viti and I was just wondering if you got a chance to listen to that phone call ? 

mjv215
New Poster

Re: billing

Just wondering if you found out anythig?    Thank you Joanne 

maratsade
Distinguished Professor III

Re: billing

Joanne, they won't be back until Monday.  That's the earliest you'll hear.  @Damian , @Liz 

mjv215
New Poster

Re: billing

Ok Thank you very much   Joanne 

GabeU
Distinguished Professor IV

Re: billing

It's just a possibility, but with the topic having a Solution marked it may be indicating to the reps that the issue has been solved and no longer needing replies.  This may be why there has been no response.  

 

Hopefully maratsade's tagging of Damian will elicit one.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Damian
Moderator

Re: billing

@mjv215,

 

Thank you for your patience while this issue was being reviewed. I apologize for the delay in response. We have had an extreme increase in social media activity due to COVID-19. In an effort to assist as many customers as we can, there has been a delay in response and I do apologize for that.  

 

In regards to the results. I have private messaged you with the update. Please refer there for information. 

 

-Damian.