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cancelled my account, still dont have box to return equipment

New Poster

cancelled my account, still dont have box to return equipment

been disconnected for two weeks, dont want to get another bill, no box has shown up

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: cancelled my account, still dont have box to return equipment

Hello Wayne,

 

I was able to locate your account and review the cancellation order. Your account is set to fully close on 7/18/17, which will be the day that we send out the return box. The 45 day return period will begin at that time.I hope that I was able to answer your question, please let me know if you need any further assistance.

 

Thank you,

Amanda

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2 REPLIES 2
Moderator

Re: cancelled my account, still dont have box to return equipment

Hello Wayne,

 

I was able to locate your account and review the cancellation order. Your account is set to fully close on 7/18/17, which will be the day that we send out the return box. The 45 day return period will begin at that time.I hope that I was able to answer your question, please let me know if you need any further assistance.

 

Thank you,

Amanda

View solution in original post

Moderator

Re: cancelled my account, still dont have box to return equipment

Hi Wayne,

 

Just wanted to check in. I see the return box is on the truck for delivery to you today. Please let me know if you need anything else.

 

Thanks

Amanda