stevenfrommo,
Welcome to the Hughesnet Community.
Usually there is no way to get out of your contract if you have gone beyond the first 30 days of service unless you feel you was lied to by the sells represenative and Hughesnet can find the sales call and can confirm that the rep misrepresented service.
If you are trying to stream movies or video, I highly suggest looking into setting the playback resolution to SD and avoid HD video as HD Video consumes large amounts of data (about 1GB per hour or more). I also suggest avoiding having your DirecTV or DishNetwork reciever connected to the Hughesnet system as this will consume vast amounts of data as they will download program guide information constantly.
The Official Corporate Hughesnet Represenatives are out of the office for the weekend, but will be back on Monday, they tend to be here M-F, around 8:00AM to 5:00PM Eastern, and will respond to this thread then.
If you would like to troubleshoot your system performance, please let the community know what model modem you have, service plan level, and we will get some data gathered up for the moderators when they come in on Monday.
Thanks,
C0RR0SIVE
I am not streaming anything not watching or playing music or nothing but checking email & facebook thats it paying $60 a month is not worth it need to get out of contract asap
my ESN:10818253 on gen 4 with 10gb a month I have 4 ad blockers I dont use direct tv or use wifi lose service alot when few drops of rain no service decided to just use my phone to do things so need to get out of this contract please thanks
got no response from anybody that shows me just how important us customers are my hughes net went down 7 times today am sick of it & want out asap send my boxes so can send equipment back thanks
stevenfrommo,
To cancel service please call Hughesnet at (866) 347-3292, but at this point you will still be locked into the contract, there's no way out unless you was flat out lied to during the sales call and the Corporate Reps here listen and agree.
If you would like to troubleshoot then a few things need to be done, you seem to have complained about it being slow, and data being used too quickly.
Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue about excessive data use is with Hughesnet or your local network.
1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem. If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.
Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible.
Also, note that it can take 2 business days for a Hughesnet Rep to respond to a post.
Thanks,
C0RR0SIVE
do not understand how they can continue to bill your credit card if you cancel it or report it stolen?????? This might be off topic but i have seen several posts about people getting billed without any notice or warning are we talking about a bank account or credit card or both??? just curious
HT 1100 is modem using
still nothing from anybody getting better only lost service 6 times today when am I going to hear from anybody
Hi Steven,
Welcome to the community and thank you for posting. C0RR0SIVE has already provided the right information to get you on the right track. Giving us a call right when service goes out is a faster way to get your system checked. I'm curious as to what your diagnostics will show, so please check your Private Messages and reply to my PM to confirm your account.
I have had Hughesnet for about 21/2 months and have not liked it from daY 1. I have the phone and it always sounds garbled. I have to call people back on my cell. the internet is SLOWWWWWWW,, As the commercial says are we there yet .? The cable is another thing, I hate it! Also i was promised a $50 credit on my bill which i havent seen and a $100 gift card that must have been lost in mail. I
If you would like help with your phone and internet speed issues, you should start a new topic in the Tech Support section to get that help. You can do so by clicking on the blue "Start a topic" button on the upper right while within the "Tech Support" section.
I'm not sure what you are referring to with "cable." HughesNet doesn't provide cable TV. And if there was a gift card promised by the service that you bundled HughesNet with, or the reseller you signed up for HughesNet through, you should contact that service or reseller to find out where your gift card is.
As for the $50 credit on your HughesNet bill, you should start a new topic in the "myAccount and Billing" section for that particular issue, being that it is a separate, not tech issue.
Hey most people would refer to it as cable guess you are trying to be a smart ( ) but I hate the service!
