I certainly hope they do let you out in the first 30 days! I have had my service since Tuesday and I already hate it. I am spoiled, I guess. I am used to turning on my computer/system, and having instant internet. No watching a meter to make sure I don't go over my data, no "special time" from 2am-8am for bonus usage (who is even awake at those times! Or if we are, we are getting ready for work - unless we have a midnight shift career), no having to sit and wait for minutes while your typing catches up to your fingers. My VOIP (MagicJack) phone won't work on this and it's been pre-paid for three years with over two left on it, so I am not going to sign up for voice service. I was not told about the GB allowances and this service is advertised as being "high speed internet". The only thing it's faster than is dial up internet. I can't believe I am not just unimpressed, but actually hate it. For you who are also having issues, a possible solution to your problem is to contact other service providers who you may consider as an alternative and talk to them to see if they have contract buy-outs. That will be my avenue of assistance if Huges balks at disconnecting me without the ETF's.
maratsade, Yes. I switched from Spectrum after they bought out Brighthouse. I had Brighthouse for years with no issues, cancelled when I moved. I ended up at the same house years later and called them back out. I got them back, and was extremely satisfied with them, and they were able to use the original cable they already had here to hook me back up. Spectrum came along and my bill went up by $20/month. I talked them down and my very next statement they were telling me they were raising me again. So that is when I found Hughes. My community has no Fios, so there are not a lot of other options. But I will be happy to pay the higher price for Spectrum than to put up with this service. They told me when I called to disconnect, to let me know if I am unhappy (I have to wait 30 days with Hughes) with the new provider because they would buy me out. I am sure if they will do that, others will too. You have to ask, and most people don't. Good luck!!
Well, if you have a service you like, then you should switch back.... Sometimes you have to pay more to get what you need, though you sound like you might be able to negotiate a lower price for yourself! :smileyhappy: I have Verizon here, but it's not very good and it can be more expensive. I'm delighted with Hughesnet, as it works very well for me, but I know it doesn't work for everyone.
maratsade, yes Verizon is VERY expensive here and their customer service is horrible! I also have a pre-paid VOIP phone service that I can't use with Hughes and I watch movies with my Fire TV Stick, and those options being out are not making me at all happy. My room mate has a limited minute cell plan and is on a strick budget so he is not happy now either since he may end up with no phone use within the next few weeks. He is disabled and if he has an emergency and can't call out, that would be horrible. I think he can still dial 911 with no service, but am not sure. Either way, he is not loving this, either. I am glad that you are satisfied with Hughes! I had hoped I would be too. Everyone has different needs and methods with which they use their service. It's good to hear from you - enjoy your weekend!
