my email is steveninliberty@yahoo not getting notifications from this when have it set up to do so just another downfall with your awesome service
Good morning Steven,
Thank you for PMing me. I ran diagnostics on your site and decided to send you a replacement modem to see if that will address your intermittent connectivity concerns. You may use the same box to return your current modem with the return label located in the outer pouch. Please let me know how the new modem works out for you.
out of town for now will try new modem when get back.. just hope I dont get charged for it.if modem doesnt work then what???
Good morning Steven,
The modem is complimentary. If you find that you're still experiencing intermittent connectivity, I would suggest temporarily keeping the modem plugged into a wall outlet and your computer plugged directly into the modem to see if the connection dropping persists.
got new modem hooked up & set up still having the same problem after a hour the system light went out just like it has done before of course lost connection I hate it right in the middle of something & lose connection I have decided I am done with hughes.net its not worth paying over $60 monthly & have this rotten poor service that I have had with hughes so please send me them return boxes so I can return everything back,please dont charge me for early termination fees I feel I have paid that many times by paying & not get good service from hughes.thanks for trying to help fix the problems but still didnt work.I hope to get return boxes soon
Thank you for posting back and letting me know of your system performance after replacing the modem. With the modem ruled out as the cause of your disconnects, I'm sure that you are one of many people affected by a timing issue our engineers found on your beam.
In the tech support board, other members were reporting similar experiences, to which I provided an update last night:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
I have no issue with crediting your account until this fix is rolled out, but if you would rather not wait, please check your PMs.
still messed up here.. How much you going to credit me??I knew something was wrong why couldnt you all have checked it out sooner its very annoying to have it go down so many times a day.still plan on leaving hughes from all the problems I have had.
Good morning Steven,
I've received your latest PM, thank you for the update. Feel free to come back to the community if you have additional concerns.
do not understand how they can continue to bill your credit card if you cancel it or report it stolen?????? This might be off topic but i have seen several posts about people getting billed without any notice or warning are we talking about a bank account or credit card or both??? just curious
Hughes has a considerable investment in new subscribers in terms of installation, equipment and other costs.
Hughes has two methods of payment available, Auto-Draft and Invoice Billing with Auto-Draft being the default.
Here in part is the payment section of the HughesNet Customer Subscriber Agreement (Gen4 version)
1.4 METHOD OF PAYMENT.
Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.
Further down we read:
PART III – PAYMENT
6.1 FEES, TAXES AND OTHER CHARGES.
You agree to pay, in advance, and in accordance with the provisions of the billing option you selected, any registration, activation, and/or monthly fees, minimum charges, and other amounts charged to or incurred by you, or by users of your account, at the rates in effect for the billing period in which those amounts are charged or incurred. You agree to pay all applicable taxes and Universal Service assessments related to your use of the Service or the use of the Service by users of your account. Information on charges and surcharges (if any) that are to be paid to us and are incurred by you or by users of your account will be made available to you on the Website, and you agree that this is sufficient notice for all purposes as to charges incurred and paid or to be paid to us. In addition, you also agree to pay a surcharge on your service to cover Hughes’ liability for the payment of personal property taxes which may be owing by Hughes in respect of the equipment provided pursuant to this Agreement. Hughes reserves the right to increase fees, surcharges, or monthly subscription fees, or to institute new fees at any time upon thirty (30) days’ prior notice. You understand and acknowledge that you may not receive a bill in the mail for your Service. Additional terms relating to pricing, billing and payment are set forth and available on the Website.
YOU MUST PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION IN ORDER TO KEEP YOUR ACCOUNT CURRENT, COMPLETE, AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE). CHANGES TO SUCH INFORMATION CAN BE MADE AT www.myHughesNet.com. IF YOU FAIL TO PROVIDE US WITH ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT HUGHES MAY CONTINUE CHARGING YOU FOR ANY SERVICE PROVIDED UNDER YOUR ACCOUNT, AND THAT YOU WILL BE RESPONSIBLE FOR ANY LATE FEES ASSOCIATED WITH HUGHES’ INABILITY TO OBTAIN PAYMENT BASED ON BILLING INFORMATION YOU HAVE PROVIDED. You agree that all charges are considered valid unless disputed in writing within fifteen (15) days after the date you receive your credit or charge card bill. You agree that Hughes will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement.
In the event that you used a debit card to activate your subscription, you authorize Hughes to initiate debit entries to your checking or savings account, as the case may be, for payment of the monthly charge for the Service. Hughes, pursuant to this authorization, will debit the monthly service charge for the Service from your account each month. In addition, Hughes will deduct from your account any and all early termination charges arising from termination of your Service prior to its required minimum term. Hughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and Hughes. Hughes will charge a return fee for each debit that is declined by your bank. The return fee will vary from state to state and will be the maximum amount allowed in each state.
You acknowledge that the recurring debit authorized hereunder will purchase the Service and that Hughes will continue to debit monies from your account until you revoke this authorization by going online to www.myHughesNet.com to change payment method or by mailing a written request to:
HughesNet Customer Service
11717 Exploration Lane
Germantown, MD 20876
Credit card payment is not required for residents of states where payment by credit cards may not be made mandatory. In the event that, for whatever reason, services charges are paid by you pursuant to a paper invoice to be prepared by Hughes, Hughes will charge you an additional administrative fee of $5.00 per month. Further, in the event that checks submitted by you are returned for insufficient funds, or if your account is suspended for non-payment, and you wish to restore Services, in addition to other charges which may be applicable, you may be liable for an additional administrative charge of up to $25.00. If you think a charge is incorrect or you need more information, you should contact our billing department. You must contact us within sixty (60) days after receiving the statement on which the error or problem appeared. Hughes will make available to you a statement for each billing cycle showing payments, credit purchases, and other charges. Payment of the outstanding balance is due in full each month, and may be billed in advance or pre-charged as set forth above. If your payment is not received by us before the next statement is issued, you may be charged interest on the delinquent balance at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, prorated on a daily basis. Hughes may, but is not required to, accept partial payments from you. If partial payments are made, they will be applied to statements starting with the oldest outstanding statement. If you send us checks or money orders marked “payment in full” or otherwise labeled with restrictive endorsements, Hughes can, but is not required to, accept them, without losing any of Hughes’ rights to collect all amounts owed by you under this Agreement. In the case of late payment or non-payment, you understand and agree that Hughes may report such late payment or non-payment to the appropriate credit reporting agencies. If Hughes chooses to use any collection agency or *** EDIT FOR FILTER legal people **** to collect money that you owe us or to assert any other right which we may have against you, you agree to pay the reasonable costs of collection or other action including, but not limited to, the costs of a collection agency, reasonable ***** EDIT FOR FILTERS legal *****’ fees, and court costs, as provided by applicable law.
The complete agreement can be read here: