Good morning Steven,
Thank you for PMing me. I ran diagnostics on your site and decided to send you a replacement modem to see if that will address your intermittent connectivity concerns. You may use the same box to return your current modem with the return label located in the outer pouch. Please let me know how the new modem works out for you.
out of town for now will try new modem when get back.. just hope I dont get charged for it.if modem doesnt work then what???
Good morning Steven,
The modem is complimentary. If you find that you're still experiencing intermittent connectivity, I would suggest temporarily keeping the modem plugged into a wall outlet and your computer plugged directly into the modem to see if the connection dropping persists.
got new modem hooked up & set up still having the same problem after a hour the system light went out just like it has done before of course lost connection I hate it right in the middle of something & lose connection I have decided I am done with hughes.net its not worth paying over $60 monthly & have this rotten poor service that I have had with hughes so please send me them return boxes so I can return everything back,please dont charge me for early termination fees I feel I have paid that many times by paying & not get good service from hughes.thanks for trying to help fix the problems but still didnt work.I hope to get return boxes soon
Hi Steven,
Thank you for posting back and letting me know of your system performance after replacing the modem. With the modem ruled out as the cause of your disconnects, I'm sure that you are one of many people affected by a timing issue our engineers found on your beam.
In the tech support board, other members were reporting similar experiences, to which I provided an update last night:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
I have no issue with crediting your account until this fix is rolled out, but if you would rather not wait, please check your PMs.
still messed up here.. How much you going to credit me??I knew something was wrong why couldnt you all have checked it out sooner its very annoying to have it go down so many times a day.still plan on leaving hughes from all the problems I have had.
Good morning Steven,
I've received your latest PM, thank you for the update. Feel free to come back to the community if you have additional concerns.
still messed up have not gotten an update or anything but not surprised at all used to hughes service hope you going to credit my account for whole month or really last 3 months will be cancelling soon thanks for the prompt replies
Good morning Steven,
Not sure if you forgot, but I addressed your concern in a private message on Wednesday, to which you replied. I will PM you again with my message from then as a reminder.
still no updates been messed up for awhile now where is my credit see you all took money out of my account promptly thats the way you should address your customers promptly instead of waiting on a reply for days
Liz's last reply to you:
"Good morning Steven,
Not sure if you forgot, but I addressed your concern in a private message on Wednesday, to which you replied. I will PM you again with my message from then as a reminder."
Have you checked your PM's?
Have you replied to her PM?
Hi Steven,
Thank you very much for posting back. I have sent you a new PM. Looking forward to hearing back.
