I should have read your post more carefully.
Some people are able to stream after they have exceeded their monthly data allotment and have their service speed throttled, but there are no guarantees that this will be possible. The sales rep certainly should not have given you a definitive answer that you could.
Normally, I would suggest requesting a sales call review if it's been no longer than 90 days since that sales call, as they only save them for around that length of time. If it's determined that you were, in fact, misled by the sales rep, you may have recourse in the form of being allowed to cancel the service with either a reduced, or zero, ETF (Early Termination Fee). However, you mentioned that you were given this info "When I first called." If by this you mean it was an initial call for information, and then you called back to sign up for the service, the call containing the incorrect information would not be available for review as they only save the calls in which the actual sign up/sale is completed.
So, if the actual sales call is the one where you were given the incorrect information, I would definitely request a sales call review, which you can do in this thread. The reps may actually do it, anyway. But, if the incorrect information was given during the initial call and not the actual sales call, there's probably nothing they will be able to do, unfortunately.
Again, I should have read your post more carefully and I apologize for not doing so.
This reply is ONLY concerning the information about being able to stream after going into FAP, not the other issues you may be having. Those issues are discussed in the other replies.
