I have the same situation. I was told that the service would work for Netflix and for my daily workout videos from Beachbody on demand. The service is terrible and subpar at best. I can get audio but can't see the faces on my workout videos. Netflix is constantly buffering. The support solution for the buffering is to change the Netflix to use SD. Why would I do that when I have TV that supports higher quality video than SD? I've followed all of the steps from support to make things better and to no avail. I want to cancel my service and do not believe that I should have to pay the cancellation fee because I was given misinformation from the sales rep. I need help too!
JLA123,
Your TV may support HD, but the satellite service doesn't support HD very well at all, and even when it does, it eats up so much data that it's not a good idea to use it.
You're free to cancel the service at any time, but you will have to pay the cancellation fee as stated in the contract. You can also work with the mods here to improve your viewing experience, but you need to also accept the limitations of satellite internet technology. It is not the best technology for streaming, and even though you can stream successfully with it, you also have to be aware of and plan for the limitations.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
