need help want my account and plan back-been in hospital for two months almost

This reply was created from a merged topic originally titled got my account backk but now says my modemn is not activated.

Liz Hey Travis again. I paid all that off yesterday. And now my service is not reactivated. It is saying my system is not quite ready. Omg the representive said my account is in collections and can't be reactivatwe. After several case numbers of every rep saying it would be my 5 am this morning. I am tired of being lied to. My service is still not back.